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customer care

customer care

customer service | for the quickest service, please direct questions and inquiries to: if you prefer to contact us by phone, we are reachable at 347-470-8087.

order confirmation | after placing an order, you will receive an email confirmation. you will receive a second email when your order is shipped so that you may track your package.

credit cards | we accept the following cards as means of payment for purchases: visa, master card, american express and discover. purchases are charged to your credit card when you place your order. please be sure to provide the CVV code and exact billing address for your card. incorrect information may cause delays or cancellation of your order.

shipping | all domestic orders ship via federal express at a flat rate of $5 for orders up to $100, and a flat rate of $15 for orders over $100, and usually ship within 1-6 weeks (calendar pieces usually ship in 4-6 weeks; all other jewelry collections usually ship within 1-2 weeks; dn paper ships within 3 days).

taxes | all orders that ship within the state of new york are subject to an 8.875% sales tax.

international orders | we welcome international orders. shipping for orders to canada is $30 and shipping to other countries costs $55. international buyers are responsible for any taxes, customs and duties that may be assessed by their government.

returns & sale items | all orders for dalla nonna jewelry are custom, and therefore are not returnable, exchangeable or cancelable. in the event that you receive a damaged or incorrect product, please contact us at all sale items are final sale. 

product care | each piece of our jewelry is hand-crafted and therefore delicate. please use appropriate care to enjoy our jewelry for a long time. the majority of our collections consist of 14k gold and sterling silver & can be cleaned with a polishing cloth or jewelry cleaner. we recommend gently wiping the metal surface with a polishing cloth. because most of the stones we use are natural gemstones, they may vary in shape, size and color. inclusions can be seen in natural stones and is a part of their beauty. most gemstones do not stand the force of cleaning agents, polishing cloth or ultrasonic cleaners.